Employees communicate with each other, with their customers or external partners in a variety of ways. Today, they participate in meetings from their home office, on the road or in a conference room. In addition, contact centers play an important role in ensuring efficient and customer-focused communications through a variety of channels including phone, chat, email and social media.
This shows how communication and collaboration in organizations has evolved. It also means that audio, video conferencing, instant messaging and collaboration tools, as well as the necessary media technology and equipment, need to adapt to the new way of working. We can help you with these issues, so that your employees can communicate and collaborate in the best possible way from any location.
Efficient and fast communication through appropriate and coordinated tools
Global networking and working at any time with virtual meetings and collaboration tools
Optimal and easy working with the help of modern media technology and equipment
Improved customer contact through the use of various communication channels such as audio, image, video and text, as well as the integration of AI-based solutions such as chatbots.
CANCOM supports you in all aspects of UCC & Media. With our holistic approach, we offer not only communication & collaboration tools, but also the right media technology solution all from a single source. Together with you, we develop an individual strategy for your hybrid work approach, plan the introduction of the tools and realize your UCC and media projects. In addition, we offer services in a comprehensive as-a-Service package, including UCaaS and Meeting-Room-aaS.
Communication and collaboration cover many areas in companies. For both to function smoothly, all components must be linked together. CANCOM supports you in everything from telephony and contact centers, meetings and events, to media and event technology. We also offer you the corresponding services from consulting to implementation to XaaS.
Telephony & Mobile Integration
PSTN connectivity & carrier solutions
Fax & Recording
Executive & attendant workstations
Chat, team & bot solutions
Omnichannel communication technologies & skills-based routing, IVR, TTS
Analytics & AI
Meeting & Conference Rooms
Audio & Microphones
Connectivity & Interfaces
Image display & Displays
Conference room furniture
Calendar integration & resource management: rooms, door signs, catering, parking, equipment, etc.
Point of sale & virtual shelf
Digital Advisor & Menu Boards
Electronic Price Label (ESL)
Point of sale Systems
Visualizations: LED/Video Walls, In-Store TV, Transparent Displays/Projectors, Mirror Displays
Virtual tradeshows and events
Branding, sponsorship & lead generation
Get better prepared for hybrid working in your organization. Our services can help you get there: Our services can help you integrate different systems, deploy applications and platforms, and equip your meeting rooms.
Fax, voicemail & resource management
Attendant, Notification & Chatbot
Call & Contact Center, IVR & SMS
Recording, transcription & translation
Events & Webinars
Secure UCC Connectivity
Authentication, QoS, Encryption & DLP
IP-DECT-/ WLAN-/ 5G-Telefonie & Mobility
Gateways, SBCs, Proxies & VPN
Network & Carrier Services (WAN, PSTN)
Shared UCC Devices
Visualization: Projectors, Displays, LED Wall
Smart & Collaboration Boards
Room & video conferencing systems
UCC Integration & Interoperability
CRM, ERP and industry-specific solutions
AI, Bots, Programmability & APIs
Data & Business Process Integration
Voice & Video, Chat, Presence
Enterprise Messaging & Team Spaces
File Exchange & Co-Editing
Room booking & control
Sound & microphone technology
Wireless presentation & signage
Media control & AV streaming
Personal UCC Devices
Hard, soft phones & headsets
Cameras & Video Devices
Mobile Devices: Tablets, Smartphones
Thin client & VDI devices
Benefit from a range of services that can be customized to suit your communication and collaboration tools. In addition to the classic services of consulting and implementation, we also offer support services, managed services and XaaS.
Our services consist of three packages:
In (1) Analysis & Assessment, we work with you to define requirements, perform analyses and develop a roadmap. This may include design and architecture workshops or a space assessment. In (2) Planning & Strategy, we work with you to plan the implementation of your UCC & Media projects. This may include proof of concepts, build intent workshops, or equipment and installation planning. Phase (3) Implementation & Transformation usually involves the realization of projects. We can take over project management or assist you with the implementation and the subsequent adoption workshops with your employees to ensure an optimal user experience with the introduced tools or services.
Our Support Services offer a comprehensive package of SLA-based, reactive support for leading vendors. You can tailor the services to meet your needs, for example by adding service request or vendor service management, standardized change support and lifecycle services, and on-site services.
With CANCOM Managed Services we offer flexible and scalable support solutions. CANCOM takes over the operation of your collaboration solutions. You benefit from a service that is tailored to your needs and infrastructure, supporting and relieving your IT team.
With our XaaS solutions, you get standardized services in a worry-free package. This means you can build your own collaboration solution from pre-built modules that we manage, operate and keep up to date with the latest technology. You benefit from scalability and an OPEX-based financing model with monthly billing that is flexible to meet your changing business and resource requirements. Our as a service offerings include Meeting Room as a Service and UC as a Service.
We meet you at eye level! As a medium-sized company, we know what’s important – whether it’s advice, project support or choosing the right manufacturer. CANCOM has been a specialist in UCC and digital media solutions for over 20 years. Customers benefit from our many years of extensive expertise and a comprehensive and innovative portfolio.
Years of experience: We have many years of experience supporting businesses in all sectors – from retailers with digital signage, to hospitals with tumor boards, to schools with digital notice boards. As a carrier, we are even qualified to allocate telephone numbers. At all times, we consider the privacy and/or KRITIS compliance of the solutions. Certified expertise: Benefit from our certified specialists in the field of UCC and media technology – so you can focus on your core competencies.
Standardized services and packages: Choose the right solutions from a flexible portfolio of services that can grow and scale with your needs.
Proven expertise: Benefit from our certified UCC and media technology specialists-so you can focus on your core competencies.
Strong partnerships with market leaders: We work with the leading manufacturers of communication, collaboration and media technology to offer you the best solutions.
Comprehensive approach: With us, you get communication & collaboration combined with the right media technology from a single source. We not only equip your premises with the right technology, we also integrate it into your existing infrastructure and application environment. Our adoption teams support you during the implementation and commissioning phases to ensure an optimal user experience.