CANCOM Support Services

Optimize the stability of your IT systems with CANCOM Support Services.

CANCOM Support Services ensure that your IT infrastructure runs securely and reliably at all times and that you have a strong IT support partner in us.

Especially in day-to-day business, you can prevent business-damaging outages and benefit from efficient IT support. CANCOM Support Services offer fast and reliable problem solutions for your hardware and software solutions. With our comprehensive services, you can optimize the performance and availability of your systems.

Thanks to continuous access to our support and the management of complex infrastructures, we can offer you comprehensive know-how in the area of support services.

BENEFIT WITH SUPPORT & MANAGED SERVICES FROM A SUSTAINABLY SECURE IT INFRASTRUCTURE

Contact us and let us advise you without obligation!

CANCOM Support

SOFTWARE SUPPORT SERVICES

The software support offers fast and reliable problem solutions for your software solutions. With our comprehensive services, you can improve the performance and availability of your software solutions. This service gives your IT team direct access to the CANCOM Support Centers. Experienced Support Center staff provide reliable advice on issues such as software features and usage, problem diagnosis and resolution, and identifying software errors in your system environment.
In addition, we provide you with optional on-site support in an emergency. Proactive system maintenance and audits ensure the long-term availability of the systems.

You can find more information in our free brochure.

HARDWARE SUPPORT SERVICES

Hardware Support provides services for IT solutions that include a hardware component, such as servers, storage, networks or telephony components. With our comprehensive services, you can improve the performance and availability of your hardware solutions. Your IT team has direct access to the CANCOM Support Centers. Experienced Support Center employees provide reliable advice on all aspects of your IT solution.

In addition to telephone and remote support, the service also includes on-site support and system replacement in the event of a fault. Proactive system maintenance and audits in Premium Plus and Premium Complete Service ensure the long-term availability of the systems.

You can find more information in our free brochure.

MONITORING & SUPPORT SERVICES

The Monitoring & Support Services build on the Support Services and add a monitoring service to them. Optionally, the system can also be connected to the CAMCOM monitoring system. The Monitoring Service checks certain monitoring parameters permanently or at specified time intervals via remote connection, including user and resource utilization, performance behavior, critical configuration parameters, security events and incidents, and much more.

You can find more information in our free brochure.

Unser CANCOM Support Services Portfolio

Support Services for

  • Servers & Operating Systems
  • Storagesysteme & Backup as a Service
  • Mail Systems
  • Virtualization Environments
  • Networks
  • Databases
  • Security Environments
  • Mobile Device Management
  • Packaging and Software Distribution
  • CANCOM AHP Enterprise Cloud
  • SAP Basis

Power Modules

  • Remote Support
  • On-site Service & Support
  • Monitoring & Alerting
  • Maintenance
  • Health Check for Selected Manufacturers

For HP and CISCO products, we provide the associated manufacturer service & support as well as the associated maintenance for your components.

Managed Desktop Services IMAC/R/D

  • Installation on Site or Remotely at our Service Factory
  • Repair incl. Warranty Processing
  • Removals and Rollouts
  • Secure Data Erasure According to Standard
  • Uninstallation and scrapping

User Help Desk

  • Fault acceptance via telephone & e-mail and web 24 hours a day / 365 days a year
  • Classification / Qualification
  • Solution supported by a Knowledge Management System
  • 1st Level Support incl. Mobile Device Support
  • Support for Clients (HW/SW)
  • Disposition / Onsite Service Outsorting
  • Routing of Incidents / Acts as SPOC
  • Responsibility for Fault Clearance as Part of the Incident Management Process

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Contact
Bert Winkel
Director Sales Managed Services (PLZ 0 – 5)
Roman Salem
Director Sales Managed Services (PLZ 6 - 9)