Federal and state

Holistic IT services for citizen-centric digital administration

Digital society, digital administration and cyber security – these are the three pillars on which federal CIO Dr. Markus Richter’s nine-point plan for a digital Germany is based. The main goals are to accelerate the digitization of public administration and to introduce eGovernment services. All citizens should have easy and fast access to user-friendly digital citizen services across the board. Keyword: Online Access Act (OZG). At the same time, also internal administrative services, such as registers and databases, are to be modernized and interlinked with the OZG as well.


IT as foundation for digital citizen services, digital government and cybersecurity

IT teams in government agencies are faced with the task of adapting their IT landscape with federal requirements and procuring the necessary IT solutions and services within their budgets. This includes, for example, aligning IT with cloud-based services in accordance with federal standards.

As a long-standing digitization partner to the public sector, our CANCOM Public Team supports federal and state agencies in planning, implementing, and operating the necessary IT infrastructure for modern administration.

IT solutions for modern federal and state authorities

Digitization measures such as the e-file or online ID cards are increasing the demands on network infrastructure, cloud structures and cybersecurity architecture in public authorities. This also requires the modernization of applications and platforms for communication and collaboration across all administrative levels.

Our nationwide team of experts has many years of expertise in handling public tenders. We translate the special requirements of public authorities into precisely tailored modular service packages along the IT commodity groups – vendor-independent and in compliance with the tender conditions of the respective award procedure.

Workplace equipment

The first step to electronic administration is to upgrade equipment and have a multifunctional administrative workstation. We offer desktop as a service in addition to solutions such as PCs, laptops, tablets, printers, smart scanning solutions & accessories. Thus, you have all the important tools at hand to ease the life of your government employees.

Communication &
Communication & collaboration

Enable your employees to be more mobile. Cloud-based applications enable collaboration across all areas & levels. In addition, with modern communication and collaboration solutions, we offer everything for modern work in public authorities as well as to simplify communication channels with citizens.

Data processing, analysis & process automation
Data processing, analysis & process automation

Highly standardized, user-oriented and data-driven – this is the claim of administrative digitization. Citizens should only have to hand over their data and documents once (once only) and should be able to pass them on automatically to other authorities.
Our solutions and platforms for data analysis and process automation help to manage and efficiently process high volumes of data.

Data center &
cloud solutions
Data center & cloud solutions

The basis for the provision of citizen services and web services as well as modern collaboration within government agencies is the implementation of federally compliant cloud, server & storage environments. Whether setting up and expanding your own data center, hosting in a certified German CANCOM data center, or operating in a public cloud – we support government agencies in all areas.

Network &
Network &

Citizens expect important applications to be processed on time and their data to be transferred reliably. To ensure that web services are always available and data can be processed smoothly, a secure and stable network infrastructure is needed. With our network solutions and the CANCOM backbone, we establish the connection to the data center, ensure secure network access from the inside out, and provide high-performance LAN and WLAN.

IT security &
data protection
IT security & data protection

The networking and digitization of all areas of life also creates new potential dangers. There is an increased need for protection, especially in critical infrastructures. Protecting sensitive data and securing data-processing systems is therefore a top priority – not least to ensure the trust of citizens. With our fully comprehensive IT security solutions and services, such as our CANCOM SOC for 24/7 monitoring, public authorities are on the safe side and can prevent data leaks and cyberattacks.

Obtain comprehensive services from our nationwide framework agreements!

Refrain from time-consuming complex tenders! We currently hold a large number of framework agreements in the federal administration in all IT commodity groups – including agreements for hardware and software, security solutions and services for workplace and data centers, as well as cloud solutions.

Talk to us about your project and call on our services.

IT solutions for European institutions and organizations

Customers in the public sector at EU level can also access an extensive portfolio of IT solutions and services that is specially tailored to the requirements of European institutions. For example, as part of the international ecos consortium, CANCOM holds a framework agreement with the European institution eu-Lisa for one of the EU’s largest data center projects.

With a location in Brussels and other EU member states, the CANCOM Public Solutions team is in the immediate vicinity of all important EU institutions – and thus optimally equipped for international tenders.

CANCOM Ausschreibungen

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For more information and details about our solutions and partners in the area of Public Solutions, please visit our topic website.

Services for agile IT modernization in public administration

State and federal authorities can rely on our comprehensive ITC services. Everything from planning and IT operations to training for government employees and civil servants is covered.

IT consulting & conception

We are always available to advise you and create a suitable IT architecture concept and overarching security concepts based on your requirements.

Planning & implementation

As a long-standing partner to the public sector, we are familiar with the regulatory requirements of public authorities - from procurement models to tendering. We ensure smooth operational planning and set the necessary processes in motion.

IT operations

IT operations are becoming increasingly demanding and tie up a lot of resources. If necessary, outsource the operation of IT infrastructures in part or in full to us. Take advantage of our comprehensive as a service offering, such as network, infrastructure or workplace as a service, to access IT resources flexibly and in line with your needs.

Rollout & licensing

With our CANCOM Service Factory, we not only ensure a fast and secure rollout process for your devices, but also take care of software installation, commissioning and return of your old devices. In addition, we take care of the complex software and license management and advise you on licensing options based on your processes and infrastructure.

Cloud services

We support you in the planning, migration and operation of cloud environments and show you how you can enable new services and innovations with cloud solutions.

Cyber defense services

Government agencies and ministries that are subject to particularly high security standards require comprehensive monitoring of their IT infrastructure. Our experts at the CANCOM Security Operations Center (SOC) monitor your IT environment around the clock and provide comprehensive cyber defense.

IT support & helpdesk

With our comprehensive support services, we ensure secure and reliable operation of your IT. In the event of problems or malfunctions, administrative staff can contact our user helpdesk at any time.

Trainings & workshops

Support the digital transformation in your agency by promoting IT skills among employees. We offer training and workshops on how to use new technology and tools.

IT procurement: The right tender procedure for your IT needs

Public tenders must comply with the requirements of public procurement law and require a lot of time. No matter which tender procedure is chosen, dynamic or classic, procurement security is the primary concern.

Thanks to the many years of experience of our CANCOM Public Team, we are familiar with the requirements of the various tendering models and can thus process tenders in the correct form and with the required scope and quality.

Sustainable procurement

IT services and IT technology account for a large part of the total volume of contracts awarded by public authorities. Economic, ecological and social sustainability is therefore an important criterion in the procurement of hardware and software.

In accordance with the federal administration’s guidelines for green procurement, we ensure that energy-efficient products are used that have environmental labels such as the “Blue Angel” or similar certifications.

Your partner for the public sector
  • Certified and long-standing partner to the public sector with its own team of experts
  • Development of customized, holistic solution concepts
  • Consideration of the specific requirements of federal and state authorities
  • Highest security standards and comprehensive protection of sensitive and personal data
  • Access to services provided by federal, state and European framework agreements
  • Implementation of vendor-independent solutions thanks to large partner network


            Talk to us about your project!

            Contact us! Our experts will contact you quickly and will assist you.