Our values
The navigation compass for our actions

We rethink work models and improve the way we live together in our society with innovative, secure and sustainable digital solutions. As Leading Digital Transformation Partner, we solve our business partners’ challenges through the smart use of technology.

This is what drives us and gives meaning to what we do.

„Improving work and life with innovative, secure and sustainable digital solutions.”

For this reason, we accompany our customers into the digital future with enthusiasm and are the IT service provider our business partners can rely on.

However, behind CANCOM are more than 4,000 creative people who work together internationally as a team and strive to find the best IT solutions for our customers.

These people and our shared values are therefore our navigation compass, guiding everything we do and making CANCOM into what it is.

The CANCOM culture

 

Our corporate culture is based on three core values: innovation, agility and sustainability. These values guide our entrepreneurial actions, the way we work, the way we collaborate with our customers and business partners and ultimately our entire corporate culture.

CANCOM Werte

What we do

PLAN.

We support our customers in planning IT projects and provide vendor-independent consulting services. We cover everything necessary for a successful project initiation.

 

BUILD.

We take care of the successful realization of IT projects. We coordinate and implement the solutions and ensure that your order becomes a success.

 

PERFORM.

We ensure that our customers’ IT operations are trouble-free and secure. Through our services, we provide relief for the partial or complete operation of IT infrastructures.

 

How we do it

INNOVATIVE.

For our customers we are always looking for the latest and best products, technologies and solutions and design unique services.

 

AGILE.

In dialog with our customers, we adapt quickly and flexibly to the individual requirements of our customers.


SUSTAINABLE.

We act in an environmentally conscious manner and stand for sustainable business. With our entire expertise, we serve long-term customer relationships and ensure lasting and reliable services and solutions.

 

What we do

PLAN.

We support our customers in planning IT projects and provide vendor-independent consulting services. We cover everything necessary for a successful project initiation.

 

BUILD.

We take care of the successful realization of IT projects. We coordinate and implement the solutions and ensure that your order becomes a success.

 

PERFORM.

We ensure that our customers’ IT operations are trouble-free and secure. Through our services, we provide relief for the partial or complete operation of IT infrastructures.

 

How we do it

INNOVATIVE.

For our customers we are always looking for the latest and best products, technologies and solutions and design unique services.

 

AGILE.

In dialog with our customers, we adapt quickly and flexibly to the individual requirements of our customers.


SUSTAINABLE.

We act in an environmentally conscious manner and stand for sustainable business. With our entire expertise, we serve long-term customer relationships and ensure lasting and reliable services and solutions.

 

The CANCOM guidelines

CANCOM’s corporate philosophy is based on our 10 guidelines. They define our motives and principles of action and show internally and externally what we value at CANCOM. 

01. Focus on the customer

We live on the trust and loyalty of our customers. Therefore, a trusting and cooperative relationship with customers and partners is our top priority. According to the motto „Fair comes first!”, our conduct is based on integrity, respect and acting fair.

 

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The trust of our customers is our capital. We thrive on this trust and are committed to our customers. To build credibility and trust with all stakeholders, we always act with integrity. This trust depends largely on how we conduct ourselves and how we use our expertise for the benefit of our customers, shareholders, business partners and the CANCOM Group.

The customer is the focus of our thoughts and actions at all times. We listen to our customers, understand their needs and make clear performance promises. We align ourselves and our processes with these standards – for an excellent customer experience. Accordingly, we always act proactively in the interests of our customers and strive to find sustainable solutions to our clients’ challenges in our daily work and to create added value for our customers. In all our activities and responsibilities, we demonstrate our competence and expertise. We know our processes and apply the CANCOM guidelines in our areas of responsibility.

02. Innovation

Every day we face new challenges, make complex and sustainable decisions through conscious behavior and create innovative solutions.

 

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As digitalization progresses, we develop new, innovative IT solutions for our customers every day and accompany them on their path to digital transformation. This results in countless exciting projects that constantly present us with new challenges and make us think in new directions. In order to maintain innovation leadership in our markets, we always courageously look for new solutions, give the necessary freedom, support creative ideas, quickly adapt to changes and continuously improve our work. This makes us the Leading Digital Transformation Partner for our customers.

We enable, value and encourage innovative ways of working. Because we stand behind our work every day, we perform at a high level and support continuous growth. In order to continuously develop and innovate in line with our guiding principles and business strategy, we are constantly looking for new talents who fit in, complement us, love challenges and feel at home in the world of IT and technology.

03. Sustainable

Sustainability is a matter close to our hearts and has a high priority as part of our corporate culture. We therefore think and act in an environmentally conscious way and stand for sustainable business and cooperation. 

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We are aware that resources are not available in unlimited quantities. For this reason, an adequate sustainability policy for the protection of the environment is an essential building block in connection with the pursuit of long-term corporate goals. We therefore work consistently on the implementation of measures that enable a reduction of negative impacts on the environment. IT as a tool and product can make a decisive contribution to greater sustainability here.

We take environmental aspects into account in our processes in order to be able to systematically derive environmentally protective and sustainable measures from them. We include our suppliers in these processes. We want to avoid and try to minimize environmental pollution in all areas of the company. We promote a self-responsible and environmentally protective awareness and behavior among our employees. We observe relevant environmental regulations and laws and implement them in the company. For us, sustainability also means that we behave in a compliant manner, that is, we adhere to our Code of Conduct, laws and guidelines in every situation.

In order to be successful in this market in the long term, we focus on sustainable corporate management. We are interested in long-lasting customer relationships and want to offer lasting, reliable services and solutions to our customers. We stand for sustainable, future oriented management. To this end, we invest in and focus on forward-looking technologies and areas.

The basis of our long-term success are our employees. We are convinced of their potential and their abilities. That is why we sustainably manage and develop our employees and want to retain them in the long term. We see the continuous development of their skills and competencies as a decisive factor for the successful future of CANCOM.

04. Agile thinking and flexibility

We focus on flexibility and adapt quickly and easily to changing requirements and situations. 

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Through an agile environment, we are open to change and actively align our actions with the needs of the market and the company. We are always ready to flexibly adapt ourselves and our processes to changing requirements and situations. Our managers are role models and lead their teams through a process of cooperative creation and continuous learning without losing focus on the customer. We also focus on young talents with an agile mindset as well as a committed, proactive and open approach and support them in the performance of their tasks and in their personal development.

05. Enthusiasm and learning readiness

Lifelong learning is part of our self-image. For this, self-reflection, high commitment, curiosity and willingness to learn are fundamental and essential.

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We believe that enthusiastic employees can also inspire customers and support our employees wherever possible. We are convinced that self-awareness, listening and the willingness to learn and develop are the keys to success and to high performance and results. We expect our staff to be aware of their own strengths and weaknesses and to know the impact of their attitudes. In terms of a positive culture of failure, we deal constructively with criticism and openly with mistakes, as we can learn and improve from them.

We actively promote training and education and support our employees and teams in their personal development and their contribution to CANCOM’s vision. In doing so, we learn not only during training, but also in everyday life and reflect on our own attitudes. We support each other, learn from each other and also get excited about other areas. We are specialists in our area of responsibility, set the highest standards for ourselves and continuously develop our skills. Our decisions are based on facts and not on personal opinions.

06. Promoting diversity and inclusion

Our interaction is characterized by trust, tolerance, empathy and transparency. We respect differences, build on diversity and do not tolerate any discrimination based on age, disabilities, origin, gender, political stance, religion, ideology or sexual orientation. 

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As a matter of principle, we treat our counterparts with respect. We are expressly committed to the protection of human rights and promote their observance within our sphere of influence. We do not tolerate any discrimination, racist remarks or harassment in the work environment with regard to age, physical or mental abilities, background, gender, political stance, religion, ideology or sexual orientation. We believe that diversity in heterogeneous teams and the contribution of people with different biographies, educational backgrounds, views and perspectives leads to the emergence of new ideas and better solutions to issues of all kinds and we are open to all suggestions and contributions.

Principles for respecting human rights are part of the CANCOM Code of Conduct, compliance with which is mandatory for all employees of the CANCOM Group, regardless of their location or position.

07. Partnership and effective communication

We communicate in a spirit of partnership and appreciation and always treat our counterparts fairly and respectfully.

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We can communicate effectively and transparently internally and externally. This is because our corporate culture is characterized by an open, inclusive and constructive climate that promotes independent and results-oriented performance. We support the exchange of information and knowledge and encourage new ideas and ways of thinking. For us, effective communication based on partnership forms the basis for a good working environment, which is an important prerequisite for the economic success of our company.

We are able to give and receive feedback clearly, appreciatively and empathically because we believe that open communication is the best way for personal and professional development. That is why we prefer direct communication. We treat our counterpart as we would like to be treated and are able to justify our decisions in an understandable way. Out of respect, we always prepare for effective and productive meetings.

Conducting business in a spirit of partnership and talking „at eye level” are the basis for satisfied customers and thus for our sustainable corporate success.

08. Teamwork and cooperation

We appreciate collegial cooperation. The secret of our success is teamwork. Working in teams is as necessary as it is natural for us. 

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We are strongly committed to cooperative behavior and guarantee a healthy working environment at all functional levels. To this end, we promote measures to create and maintain a working environment in which different knowledge and experiences are lived. In the event of conflicts of interest, we show understanding and a willingness to compromise. Our teams appreciate cooperation and are committed to common goals, values and rules of collaboration.

09. Responsibility and creative freedom

We advocate an independent way of working and make decisions for our area of responsibility. We take responsibility for this and use our creative freedom. 

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As specialists in our field, we benefit from confidence in our abilities and a wide scope for creativity. For this, we take responsibility and grow with our tasks and accountabilities. We support our teams in making their contribution to the strategic direction and act as a know-how supplier for all internal and external business partners.

We believe that without risk-taking there is no innovation and without mistakes there is no learning effect. For this reason, we make conscious decisions in our area of responsibility and consider mistakes as part of a transparent learning process and opportunity for further development.

10. Excellence

We are committed to creating outstanding solutions for our tasks.

 

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We take on challenges to achieve the best performance. We take the initiative and actively engage in our role to solve problems with the aim of achieving sustainable results. We focus our efforts on finding profitable solutions. In doing so, we take that one step further in our dealings with customers, suppliers, manufacturers, business partners and colleagues that makes the difference between a good solution and a very good solution.

We take responsibility for our work and prioritize tasks to meet our challenges. To this end, we optimize our internal processes and ways of working, even in complex and unforeseen situations. We know our roles and responsibilities. Therefore, we know how to allocate our time and resources according to the business strategy.

Contact
Tobias Fuchs
Senior External Communications Manager