We always strive to meet our own requirements and those of our business partners. Therefore, we always adapt our processes and conduct to laws and internal guidelines.

We would like to encourage all employees, business partners and other third parties to report to us any violations of legal or internal requirements that have been identified or even suspected in good faith – either by stating their own name or anonymously. This is the only way we can improve.

Our Compliance Officer, Ms. Alexandra Duran, can be reached via the following reporting channels:

  • By phone: 089 – 54054 5195
  • E-mail:
  • By mail: CANCOM SE, Attn: Alexandra Duran, Erika-Mann-Straße 69, 80636 Munich, Germany
  • Reports can be sent anonymously or by providing your own contact details via the adjacent reporting mailbox. Without providing contact information, the sender cannot be identified, but also cannot be contacted. The recipient of the messages is

Messages can be sent in German or English.

The receipt of reports received by e-mail, post or via the reporting mailbox will be confirmed within 5 working days. The whistleblower will be informed about follow-up measures within 3 months at the latest.

In the case of an anonymous report, we will not take any steps that would lead to the anonymity of the reporter being revealed. Our compliance mailboxes are technically set up in such a way that it is not possible to trace the sender of a report (including IP address).

Incoming reports and the resulting internal investigations, the involvement of authorities if necessary, and the resulting measures are documented comprehensively but confidentially by the Compliance Officer. Authorities such as the police, the public prosecutor’s office, and/or supervisory authorities are called in after the facts of the case have been determined and if necessary.

CANCOM ensures that no person is terminated, transferred to a low-grade position, suspended, threatened, harassed, or discriminated against in any way as a result of a bona fide report.

There will be no sanctions of any kind against the bona fide reporter under any circumstances. This applies subject to conflicting legal requirements (e.g. Section 125 (1) Sentence 1 No. 3 GWB, self-cleaning under antitrust law).

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